Troubleshooting Your Refillable Toothpaste Bottle
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Why is my toothpaste bottle not dispensing properly?
Our bottles are specifically optimised for our gel formula. This ensures the smooth dispensing of toothpaste. If you're using a different type of product, this may affect the performance. For best results, we recommend using our gel formula with your refillable bottle. -
The design of our bottles allows for easy cleaning when needed. The lid is detachable, giving you access to the spring mechanism inside. To reassemble, simply place the spring correctly and press down on the lid to secure it. For detailed guidance, watch our video.
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What should I do if I’m having trouble with the pump?
If your pump isn’t dispensing, follow these simple steps to get it working: Check that the pump is unlocked: Ensure the top of the pump has been twisted to the unlocked position. The pump may be locked to prevent leaks during storage or transit. Give it a few pumps: If the bottle is new or has b... -
What if the steps above don’t resolve the issue?
If the issue persists after troubleshooting, don’t worry! Simply get in touch with our amazing customer services team and we’ll be happy to assist you. If you’re an active subscriber, you’ll likely be covered under your lifetime bottle guarantee, meaning we can get a replacement sent out to you r...